1007 Bucknell, Arlington, Texas 76012 • Metro (817) 265-2820 • Fax (817) 265-2571
mwbenson@aol.com • www.melbabenson.com

Assertive Communication

Generally the three basic ways for people to communicate in any given situation are:

1. Passive
   
2. Aggressive
   
3. Assertive

Assertive communication is behavior that allows you to:

• Express your feelings comfortably.
  
  
• Be direct and straightforward.
  
  
• Exercise personal rights without denying the rights of others or experiencing undue anxiety or guilt.

You will learn how to:

1. Identify passive, aggressive, and assertive behavior.
   
   
2. Identify areas in which you have difficulty being assertive.
   
   
3. Express yourself assertively in situations where you:
   
   - Set limits on how others treat you.
   - Give and receive compliments.
   - Deal with criticism.
   - Start and maintain conversations.
   - Handle putdowns.
   - Deal with anger.
   - Assert yourself in the working world.

Brief Course: 3 hours
Complete Course: 6 hours