1007 Bucknell, Arlington, Texas 76012 • Metro (817) 265-2820 • Fax (817) 265-2571
mwbenson@aol.com • www.melbabenson.com

Communicating With Our Customers

Success in any organization depends to a large extent on relationships with other people, and communication skills have a significant impact on all relationships.

This course is designed to:

• Create an awareness of the complexities of communication between individuals and organizations.
  
  
• Equip customer service personnel with the communication skills required for quality customer service.

You will learn how to:

1. Establish rapport quickly and communicate your ideas effectively.
   
   
2. Overcome obstacles in communication caused by different value systems and communication styles.
   
   
3. Effectively listen and ask questions to pinpoint customer needs and wants.
   
   
4. Cope with difficult customers tactfully, courteously, and professionally.
   
   
5. Develop and maintain a service attitude that keeps customers coming back.

Brief Course: 6 hours
Complete Course: 12 hours