1007 Bucknell, Arlington, Texas 76012 • Metro (817) 265-2820 • Fax (817) 265-2571
mwbenson@aol.com • www.melbabenson.com

Conflict Resolution / Mediation

Unresolved work-related conflicts adversely affect morale, disrupt relationships, reduce productivity, and sometimes lead to violence.

Disputes that result in lawsuits are time-consuming, costly, and extremely stressful for employees and organizations.

Description of Services

Meet with individual employees, groups of employees, supervisors, managers, and/or departments to assist with:

1. Facilitating communication.

2. Clarifying issues in conflict.

3. Handling strong emotions that often interfere with problem solving.

4. Generating options.

5. Negotiating effective solutions.

6. Providing a model for resolving future issues.

Example Applications

1. Employer-employee disputes.
2. Customer complaints.
3. Disagreements between co-workers.
4. Performance problems and disciplinary actions.
5. Meeting management.
6. Team building.
7. Dealing with change.
8. Strategic planning.