1007 Bucknell, Arlington, Texas 76012 • Metro (817) 265-2820 • Fax (817) 265-2571
mwbenson@aol.com • www.melbabenson.com

Consulting Projects Developed for Clients

Quality Management System Training:

Developed 6-hour course for 400 production inspectors and their supervisors on how to use a computerized Quality Management System to track the disposition of nonconforming products.

Communication Skills for the Problem Solver:

Developed and taught 9-hour course for MIS professionals on how to communicate more effectively with their end users in designing systems and solving problems.

Communicating With Our Customers:

Developed and taught 9-hour course designed to improve telephone communication between the following departments and their customers: Retirement Administration, Actuarial Services, Benefit Services, Relief, Telecom, Insurance, Member Services, Minister to Annuitants.

Survival Skills for Test Takers:

Developed and taught 3-hour course on study and test-taking skills for Police and Fire Department personnel to help them prepare for licensing exams and tests required for promotion.

Support Group Leader, Texas Army National Guard, Operation Desert Storm:

Worked with military personnel in organizing, coordinating, and conducting weekly meetings of a Support Group for 250 reservist families of G Company, 149th Aviation, Texas Army National Guard during Operation Desert Storm.