1007 Bucknell, Arlington, Texas 76012 • Metro (817) 265-2820 • Fax (817) 265-2571 mwbenson@aol.com • www.melbabenson.com
Effective Business Writing Business Grammar and Usage Proofreading Communicating Effectively Assertive Communication Professional Presentation Skills Managing Technocommunication
Conflict Resolution Resolving Disputes in the Workplace Basic Mediation Training Developing Negotiating Skills
Public Contact Skills Quality Telephone Customer Service Communicating With Our Customers Coping With Difficult Customers
Emotional Intelligence and Success Speedreading SuperWrite Notetaking Managing Multiple Projects, Priorities, and Deadlines Time Management and Organization Stress Management Building Self-Confidence and Self-Esteem Projecting a Professional Image The Professional Secretary/Administrative Assistant
