1007 Bucknell, Arlington, Texas 76012 • Metro (817) 265-2820 • Fax (817) 265-2571
mwbenson@aol.com • www.melbabenson.com

Emotional Intelligence and Success

Emotional Intelligence has been defined in many ways, but on the most basic level it is the ability to:

1. Accurately identify and understand your own emotional reactions and those of others.
   
2. Regulate your emotions and use them to make good decisions and act effectively.

Leadership and personal success take more than technical skill or cognitive competence. The higher the level of the position, the less important technical skills and cognitive abilities are and the more important competence in Emotional Intelligence becomes. In fact:

Close to 90% of leadership effectiveness is attributable to Emotional Intelligence.

Lack of Emotional Intelligence can sabotage the intellect and ruin careers, but the skills that make up Emotional Intelligence can be improved.

You will learn how to:

1. Be aware of your feelings and use that knowledge to make good decisions.
   
2. Manage distressing moods--calming yourself when you are anxious and handling anger appropriately.
   
3. Have empathy or awareness of what others are feeling.
   
4. Interact well with others.
   
5. Stay motivated and optimistic despite setbacks.

Brief Course: 6 hours
Complete Course: 12 hours