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1007
Bucknell, Arlington, Texas 76012 • Metro (817) 265-2820 • Fax
(817) 265-2571
mwbenson@aol.com • www.melbabenson.com
Managing in
Changing Times
Massive changes in the workplace, rapid social and technological change, and an increasingly diverse workforce make leadership skills more important today than ever.
Unresolved work-related conflicts between individuals and departments adversely affect morale, reduce productivity, disrupt relationships, have a negative effect on internal and external customer service, increase turnover, and sometimes lead to violence. Disputes that result in grievances and lawsuits are time-consuming, costly, and extremely stressful for employees and organizations.
Stress levels that become too high and continue for extended periods of time can do serious emotional, physical, and psychological damage.
Today's leaders must have more than just the right technical skills. As leaders become more accountable and more visible, they must:
- Interact with more peers, subordinates, and customers.
- Become more adept at handling not only relationships but also feelings--their own and others.
You will learn:
- Why many smart managers fail and how to develop the competencies required
for effective leadership today.
- What Emotional Intelligence (EQ) is and why research has shown that
it is twice as important as IQ plus technical skills for outstanding
performance, career growth, and personal well-being.
- How to understand the generations in the workplace today, how to maximize
productivity among them, and how to build a harmonious workforce.
- How to negotiate differences and resolve conflict without destroying relationships.
Brief Course: 6 hours
Complete Course: 12 hours
