1007 Bucknell, Arlington, Texas 76012 • Metro (817) 265-2820 • Fax (817) 265-2571
mwbenson@aol.com • www.melbabenson.com

Managing Technocommunication

All business communication projects an image of you and your organization, and the success of any organization is dependent upon internal and external communication effectiveness.

The number and complexity of communication tools have multiplied, and effective communication often depends on correctly using the most appropriate communication channel.

You will learn how to:

1. Select the most effective tool for a particular situation--postal mail, telephone, cell phone, voice mail, fax, e-mail, etc.
   
   
2. Capitalize on the strengths and minimize the weaknesses of each communication method.
   
   
3. Present information clearly, concisely, and effectively.
   
   
4. Communicate tactfully, courteously, and professionally.

Course Length: 6 hours