1007 Bucknell, Arlington, Texas 76012 • Metro (817) 265-2820 • Fax (817) 265-2571
mwbenson@aol.com • www.melbabenson.com

The Professional Secretary / Administrative Assistant

Secretaries and administrative assistants today are faced with new technology, a shrinking work force, and a demand for increased skills.

To meet the challenges of a demanding business environment, secretaries and administrative assistants need a wide range of people skills and organizational skills.

You will learn how to:

1. Communicate effectively to gain the support of others.
   
   
2. Cope effectively with difficult people and situations.
   
   
3. Manage your time, set priorities, and organize your work.
   
   
4. Set up and use a daily planning system to keep track of meetings, deadlines, schedules, and appointments.
   
   
5. Deal with job pressure and stress and adjust quickly to change.

Brief Course: 3 hours
Complete Course: 6 hours