1007 Bucknell, Arlington, Texas 76012 • Metro (817) 265-2820 • Fax (817) 265-2571
mwbenson@aol.com • www.melbabenson.com

Public Contact Skills

The task of dealing with the public is a challenging one.

Successful public contact employees recognize the importance of dealing with people in all types of situations tactfully and diplomatically.

You will learn how to:

1. Effectively listen and ask questions to pinpoint customers' needs and wants.
   
   
2. Project competence, confidence, and courtesy in public contact.
   
   
3. Present a polished professional image.
   
   
4. Develop and maintain a service attitude.
   
   
5. Calm upset customers.

Course Length: 3 hours