1007 Bucknell, Arlington, Texas 76012 • Metro (817) 265-2820 • Fax (817) 265-2571
mwbenson@aol.com • www.melbabenson.com

Resolving Disputes in the Workplace

Employer-employee disputes adversely affect morale and reduce productivity. Disputes that escalate to lawsuits result in substantial legal fees and a tremendous drain on management time.

Mediation is a process whereby an impartial person, the mediator, facilitates communication between parties to promote reconciliation, settlement, or understanding among them.

Organizations and individuals across the country find the principles of mediation a vital tool for handling interpersonal and organizational conflicts. When the parties have a continuing relationship, mediation principles provide a model for resolving future disputes.

You will learn how to:

1. Analyze the causes of conflict and develop strategies for dealing with them.
   
   
2. Use mediation techniques in problem solving.
   
   
3. Focus disputing parties on negotiating effective solutions.
   
   
4. Handle strong emotions that interfere with problem solving.

Course Length: 12 hours

Note: An additional 40-hour Basic Mediation Training course is required by Texas Law to practice as a Court-appointed mediator.